The benefits of remote IT support are increasing but not as fast as the demand for remote IT support in the business community. That is probably because even though businesses are moving their web-based workstations and network services to the cloud, the traditional way of offering online IT support still dominates the marketplace. Most of these businesses are choosing to use a “cloud-based” alternative to outsourcing IT support, and this is likely to continue until more businesses develop their own cloud infrastructure.
For many, remote IT support is too expensive, and there is a perception that it can’t match the onsite IT support, especially if that IT support is provided by a professional service provider. This perception is unfortunate, because as businesses move their support functions into the cloud, remote IT support becomes more viable and cost effective, and it becomes the preferred way of providing IT support to most companies.
While much of the thinking about remote IT support hasn’t caught up with reality, there are some very good reasons why remote IT support should be included in every company’s internal IT support package. One of the biggest benefits is the increased flexibility it affords. Once a remote IT support firm is assigned the job of providing IT support for a given company, there’s no point in trying to find an IT service provider who is comfortable using that company’s hosting environment.
An IT support provider that is trained in handling business environments can immediately recognize any security risks and can do an instant assessment of the hardware and software configurations in the company’s network to make sure there are no major problems. If a service provider is capable of doing this, it can take care of the remote IT support for a company without having to spend a lot of time training the remote IT support firm to perform the same functions as those it would be expected to do if it were taking the job of IT support onsite. In this way, the support that the company would be paying to the vendor for remote IT support can be passed on to the vendor for the company’s IT support.
In addition to this flexibility, remote IT support helps companies save money.
In cases where the IT support is being provided onsite, there are numerous costs associated with the outsourcing of IT support, including hiring IT personnel, purchasing software, purchasing hardware, paying for the bandwidth and so on. In addition, there are also non-technical issues such as building plans, information technology design, and budgeting that can get in the way of completing a project on time. Onsite IT support provides immediate results that are less affected by such factors, but because of the other costs involved in a business’ IT support, the cost of remote IT support often ends up being more affordable than onsite IT support.
Another benefit is that remote IT support providers are able to devote a lot of their resources to serving the client. The client will have access to the remote IT support provider and will know that a company will be available should a problem arise. Since the vendor can shift its IT resources to handle the IT support for a given company, the company can decide which issues to focus on, and it will usually only be the most critical issues that need to be addressed.
Another advantage is that when there are multiple clients with the same issue, it can save time for the remote IT support provider by allowing the vendor to concentrate on other issues that are not of that nature. A client may be dealing with a larger issue, and it may be time consuming to deal with it as a group. By leaving the technical issues of the issue to the remote IT support provider, the provider can simply shift its resources to the larger issues that are more complex, leaving the smaller issues to the company’s IT support specialists.
There are other benefits to a remote IT support provider as well. Remote IT support companies that handle many different businesses are typically cost effective because they often use offsite resources that can be more cost effective than those available in the cloud.
- As the popularity of remote IT support grows, more vendors will likely offer their IT support in this manner, and in time there will be greater competition for clients who seek out that type of service.
- The reason for the popularity of remote IT support is that it allows companies to reduce the cost of technology, and it allows them to consolidate services.
- Since it is possible to provide support to a large number of clients from a single vendor, it can help companies cut the cost of doing business in more ways than a cloud service can. such as reducing the number of IT staff necessary to do the same amount of work.